Frequently Asked Questions

KINDOO

Where can I find KINDOO documentations?

https://cansec.com/downloads/category/238-kindoo.html

Introduction KINDOO

I am an installer of a registered partner, do I need to register again for each site that I am installing?

No, your company needs to register only once. You just need to sign up for an account, if you have…

No, your company needs to register only once. You just need to sign up for an account, if you have not done so, then login. When creating any new site you will be prompted for the name of your company and the PIN number assigned to your company when first registered as a partner. However, if you company has not registered then you can register on behalf of your company.

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Can I create multiple sites and view them all in the Kindoo application?

Yes you may create multiple sites if you have different premises, but the site creation must be done by one…

Yes you may create multiple sites if you have different premises, but the site creation must be done by one of the Cansec registered partners.

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What is a site in the Kindoo application?

A site is the location where at least one KIN W (or KIN D) reader is installed. The installer uses…

A site is the location where at least one KIN W (or KIN D) reader is installed. The installer uses the Kindoo application to create and name the site, e.g. Main Office, ABC Corp, etc. There can be many KIN W (or KIN D) readers installed at a site, and each KIN W (or KIN D) reader must be individually scanned, configured and named accordingly, e.g. front door, back door, etc, and added to the site.

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Are there any roles other than administrators?

There are 3 roles defined. Administrators, Manager and Guest. Administrators have full management access to the system. Managers can only…

There are 3 roles defined. Administrators, Manager and Guest. Administrators have full management access to the system. Managers can only invite, revoke and assign digital card to guests. Guests can only use the application as digital card.

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Who are the system administrators?

The installer, who wires up and configures the KIN W (or KIN D) with the Kindoo application, is the first…

The installer, who wires up and configures the KIN W (or KIN D) with the Kindoo application, is the first administrator of the site or premise. The installer uses the application to send email invitations to other users, e.g. superintendent and manager, of a premise and designates them as additional site administrators or as regular users. Administrators can add or remove any administrator, manager or user. Site administrators can only view and manage sites that they are authorized. However, installers can view and manage all the sites that he has created but his administrative role may be removed at any time by the site administrator, e.g. superintendent, or leave his role intact for the purpose of supporting the site.

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I have downloaded the Kindoo application and am presented with 3 choices: Log In, Sign Up and Register as a partner, what do I do next?

If you are the installer then please use the application to register as a Cansec partner on behalf of your…

If you are the installer then please use the application to register as a Cansec partner on behalf of your company if your company has not already done so. Once registered you will be assigned a PIN number of your choice. You can then login using your email address to create and manage sites installed with KIN W readers. However, if you are a regular user then please just sign up for an account using your email address then log in.

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My phone has the standard Bluetooth technology, does it still work?

Unfortunately no, the phone must support Bluetooth Low Energy (BLE) for it to work.

Unfortunately no, the phone must support Bluetooth Low Energy (BLE) for it to work.

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What are the requirements of the phone?

The phone must support Bluetooth Low Energy (BLE) or else it will not work and you will get an error…

The phone must support Bluetooth Low Energy (BLE) or else it will not work and you will get an error message mentioning that your phone does not support BLE when using the Kindoo application. The phone operating system can either be iOS or Android and the phone must have an active internet connection.

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Do I have to purchase the Kindoo application?

No purchase is necessary. It can be freely downloaded from the application stores of the smartphones. Only KIN W digital…

No purchase is necessary. It can be freely downloaded from the application stores of the smartphones. Only KIN W digital cards and  KIN D users must be purchased.

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What is the Kindoo application?

The Kindoo application is a smartphone application that can be run on both iOS or Android platforms. The Kindoo application…

The Kindoo application is a smartphone application that can be run on both iOS or Android platforms. The Kindoo application is used by the installers or system administrators and by the regular users. The administrators use it as a tool to manage the Kindoo products, e.g. KIN W or KIN D.

For the KIN W type, the Kindoo application is also used as a digital card similar to a card or a fob. The regular users can only use the Kindoo application as a digital card. 

KIN W DigitalCard web

For the KIN D type, the Kindoo application is also used as a means to authenticate with the Kindoo server before gaining access to certain devices. The regular users can only use the Kindoo application to gain access to certain devices but cannot use it to manage those devices.

KIN D User web

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Who are Cansec Kindoo partners?

They are companies registered as Cansec partners who have technicians or installers that are trained to install and configure the…

They are companies registered as Cansec partners who have technicians or installers that are trained to install and configure the Kindoo products. Once registered using the Kindoo smartphone application, each company will be assigned a PIN number of their choice. The PIN number should then be shared among the technicians or the installers of their companies. When the technicians or installers use the Kindoo application to configure the Kindoo products they will be prompted to enter their company name and PIN number.

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KIN W

I’ve lost my phone, what should I do with my digital card on that phone?

The system administrator will need to revoke that digital card from the Kindoo application and assign you a new digital…

The system administrator will need to revoke that digital card from the Kindoo application and assign you a new digital card to your new phone. The old digital card must also be removed from the software of the access control system. The newly assigned digital card will have to be entered in the software of the access control system.

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Can I transfer my digital card to a new phone?

Yes. Both current phone and new phone must have an active internet connection. You will need to log out of…

Yes. Both current phone and new phone must have an active internet connection. You will need to log out of the Kindoo application from the current phone for the system administrator to migrate the digital card to your new phone.

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How do I use the Kindoo application as an digital card?

Unlike the conventional card or fob where you have to present it to the regular reader, you just have to…

Unlike the conventional card or fob where you have to present it to the regular reader, you just have to launch the Kindoo application from your phone and the BLE signal is then sent from the application through your phone to the KIN W reader.

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What happens to the revoked digital cards?

They are permanently disabled and cannot be reused or reassigned.

They are permanently disabled and cannot be reused or reassigned.

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How do the administrators purchase KIN W digital cards and how are they assigned?

If not already entered, a credit card number must be entered and saved in the application for the purpose of…

If not already entered, a credit card number must be entered and saved in the application for the purpose of purchasing digital cards. The purchase is done through the Kindoo application by the system administrator. The digital card must first be purchased in a minimum quantity of 10 and thereafter an increment of 5 each time. Once purchased, the system administrator can then assign a digital card, which contains a facility code and an identification number of your choice, to a user by sending an email invitation through the Kindoo application.

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Can I login from more than one phone and use it?

Unfortunately no. If you login from a new phone, you will be prompted to activate the new phone and the…

Unfortunately no. If you login from a new phone, you will be prompted to activate the new phone and the old phone will be deactivated automatically. Each digital card is uniquely assigned to the phone, and therefore you must ask your administrator to transfer your digital card from the old phone to the new phone.

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If I revoke a user that has the phone turned off or no internet connection, what happens?

Revoking a user from the Kindoo application is not enough. You must remove the digital card from the access control…

Revoking a user from the Kindoo application is not enough. You must remove the digital card from the access control system software because that’s where your devices, e.g. lock, gate, etc, are being controlled. If not removed from the access control system then the revoked user can still gain access to your devices, because if his phone has no internet connection then the Kindoo application cannot connect to the Kindoo server to verify if the user is revoked or not.

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Do I have to be very close to the KIN W reader for it to work?

It depends on how the installer configures and calibrates the KIN W reader. It can be configured to receive Bluetooth…

It depends on how the installer configures and calibrates the KIN W reader. It can be configured to receive Bluetooth signal from close proximity to a maximum of 65 feet (20 m). The Kindoo application can also be configured to automatically emit a signal when within range or to emit a signal only when you manually press a button in the application.

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Can I change my digital card number?

Unfortunately no. The administrator will have to revoke this digital card and assign you a new one.

Unfortunately no. The administrator will have to revoke this digital card and assign you a new one.

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How do the KIN W and Kindoo application work with a Wiegand input supported access control system?

Once an digital card has been assigned it is unique to that smartphone, and the digital card (facility code and…

Once an digital card has been assigned it is unique to that smartphone, and the digital card (facility code and number) must be entered in the access control system software just like any regular card or fob. To activate a device or gain access to a door, the application must be launched and run in the foreground in order to emit Bluetooth signal to the KIN W reader. The KIN W reader will then transmit the digital card information to the access control system. Leaving the Kindoo application running in the background will not work at all.

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During site creation I am being asked to select either standard 26 or Cansec 37-bit format, which format should I choose?

It depends on the access control system that you use. The 26-bit is the standard Wiegand format which will work…

It depends on the access control system that you use. The 26-bit is the standard Wiegand format which will work with most access control systems, and the Cansec proprietary 37-bit Wiegand format primarily works with Cansec access control systems.

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During the site creation I am prompted for type W or type D, which one should I select?

If you have a KIN W reader then please select type W and type D otherwise.

If you have a KIN W reader then please select type W and type D otherwise.

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I cannot scan for any KIN W reader and got an error message “We could not find a KIN that you are allowed to manage”. What should I do?

From your phone, please ensure that Bluetooth is enabled and the phone has an active internet connection. Place your phone…

From your phone, please ensure that Bluetooth is enabled and the phone has an active internet connection. Place your phone close to the KIN W reader while scanning. If the KIN W has already been allocated to a site to which you are not authorized then you will get that error message. If you are still not able to scan it, please verify that it is correctly installed and powered on. Also, verify that you have the correct reader type. There are 2 types of readers, KIN W reader and KIN D reader. If you create a site of type W but your reader is of type D then that error message will also appear. See KIN D section for more information.

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What is a KIN W digital card and who can purchase them?

A KIN W digital card is an electronically encrypted unique identification number created by the Kindoo server. Similar to a…

A KIN W digital card is an electronically encrypted unique identification number created by the Kindoo server. Similar to a regular card or a fob, each digital card has a facility code and a number or ID. However, digital card must be purchased from the Kindoo application by the system administrator.

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How does the phone or the Kindoo application communicate with the KIN W reader?

The Kindoo application uses Bluetooth Low Energy signal through the phone to communicate with the KIN W reader. It’s the…

The Kindoo application uses Bluetooth Low Energy signal through the phone to communicate with the KIN W reader. It’s the Kindoo application that communicates with the KIN W reader but not the phone itself.

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Does the KIN W reader require internet access for it to work?

The KIN W itself does not require internet access at all since it’s hard wired to an access control panel.…

The KIN W itself does not require internet access at all since it’s hard wired to an access control panel. The Kindoo application communicates with the KIN W via BLE signal so no internet connection is involved. However, the smartphone still requires internet access for any system updates from the Kindoo server, e.g. credential transfer or revocation, including but not limited to an application update.

KIN W DigitalCard web

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What is the KIN W reader?

KIN W is a Bluetooth Low Energy reader which outputs Wiegand format in either the standard 26-bit format or the…

KIN W is a Bluetooth Low Energy reader which outputs Wiegand format in either the standard 26-bit format or the Cansec proprietary 37-bit format. The KIN W reader is not an access control device and must be connected to any access control system that supports Wiegand input. The KIN W reader is not a NFC reader and is managed via the Kindoo application.

Typical Configurations

Kin W Config

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KIN D

I upgraded my phone. What should I do?

Please logout from the Kindoo application in the old phone and login to the Kindoo application in the new phone…

Please logout from the Kindoo application in the old phone and login to the Kindoo application in the new phone using the same email address and password. You will be prompted to activate the new phone upon login and the old phone will be deactivated automatically.

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Can I login to the Kindoo application from another phone and use it?

Unfortunately no. You will be prompted to activate the new phone upon login and the old phone will be deactivated…

Unfortunately no. You will be prompted to activate the new phone upon login and the old phone will be deactivated automatically.

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Can I reuse the slot of the revoked user?

Yes. Any revoked user can be reused and reassigned to a different user.

Yes. Any revoked user can be reused and reassigned to a different user.

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Can the revoked user still use the application and gain access to my device?

No. Once revoked, that user cannot use the application to gain access to your device.

No. Once revoked, that user cannot use the application to gain access to your device.

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If I revoke a user that has the phone turned off or no internet connection, what happens?

The next time that user launches the application it will check in with the Kindoo server and the user will…

The next time that user launches the application it will check in with the Kindoo server and the user will be revoked.

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Can the KIN D user be revoked at any time?

Yes, users can be individually revoked.

Yes, users can be individually revoked.

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How do I use the Kindoo application to gain access to my devices?

Once the system administrator has purchased user slots, he will then assign you, via email invitation, a user slot and…

Once the system administrator has purchased user slots, he will then assign you, via email invitation, a user slot and authorize you to access certain devices. You just have to login to the application using your email address and password. Next, leave the application run in the foreground and it will emit a BLE signal to the KIN D reader which in turn controls your device. It does not work if the application running in the background and if there is no internet connection from your phone.

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I cannot scan for any KIN D reader and got an error message “We could not find a KIN that you are allowed to manage”. What should I do?

From your phone, please ensure that Bluetooth is enabled and the phone has an active internet connection. Place your phone…

From your phone, please ensure that Bluetooth is enabled and the phone has an active internet connection. Place your phone close to the KIN D reader while scanning. If the KIN D has already been allocated to a site to which you are not authorized then you will get that error message. If you are still not able to scan it, please verify that it is correctly installed and powered on. Also, if you have a KIN W and not a KIN D then that error message will also appear. See KIN W section for more information.

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During the site creation I am prompted for type W or type D, which one should I select?

If you have a KIN D then please select type D and type W otherwise.

If you have a KIN D then please select type D and type W otherwise.

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How do I purchase KIN D users and is there a minimum number of users required?

Only the system administrator can make a purchase through the Kindoo application, and a credit card is required to be…

Only the system administrator can make a purchase through the Kindoo application, and a credit card is required to be entered in the application. There are two options, permanent-user or monthly-user subscription. Both options require a minimum number of 5 users when ordered and an increment of 5 users thereafter.

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Do I have to purchase the Kindoo application?

No purchase is necessary. It can be freely downloaded from the application stores of the phones. The Kindoo application can…

No purchase is necessary. It can be freely downloaded from the application stores of the phones. The Kindoo application can be used to gain access to certain devices hooked up to the KIN D readers, therefore the number of users who use the Kindoo application must be purchased from within the Kindoo application. This number of users can be understood as number of slots. The purchase can only be carried out by the system administrator.

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Does the KIN D reader require internet access for it to work?

The KIN D itself does not require internet access at all since it’s hard wired to a device and communicates…

The KIN D itself does not require internet access at all since it’s hard wired to a device and communicates with smartphones via BLE signal. However, since the KIN D is hooked up to a device, e.g. a lock or a gate, etc, the smartphone requires internet access to verify with the Kindoo server for any interaction with the device. The verification can be related to checking if you are authorized to interact with the device and at which time, etc.

KIN D User web

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How does the phone or the Kindoo application communicate with the KIN D reader?

The Kindoo application uses Bluetooth Low Energy signal through the phone to communicate with the KIN D reader. It’s the…

The Kindoo application uses Bluetooth Low Energy signal through the phone to communicate with the KIN D reader. It’s the Kindoo application that communicates with the KIN D reader but not the phone itself. The application communicates with the Kindoo server via internet connection and relays the commands to be executed to the KIN W. As such the smartphone is required to have internet connection for it to work.KIN D User web

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How do I manage the KIN D reader?

Normally the installer configures and manages the KIN D reader via the Kindoo application installed on a smartphone. After the…

Normally the installer configures and manages the KIN D reader via the Kindoo application installed on a smartphone. After the setup is done, the installer then transfers the administrative role over to the end user, e.g. superintendent or manager.

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So what’s cool about the KIN D?

KIN D can be used in place of a simple access control system. The Kindoo application stores information in the…

KIN D can be used in place of a simple access control system. The Kindoo application stores information in the Kindoo cloud server, and as such all managements and authorizations can be done in the Kindoo application and the information is propagated and applied from the Kindoo server to all other authorized phones only when the Kindoo application is launched from those phones. This is convenient in some situations. For example, at anytime and anywhere you can authorize certain users to access your devices, e.g. lock or gate, by sending email invitations. Those users can just download the Kindoo application and use it to access the device. When done, you can just revoke those users at any time and those users can be reused without having to purchase more users.

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What is the KIN D reader?

KIN D is a low Bluetooth Low Energy (BLE) reader equipped with a dry contact relay. The relay can be…

KIN D is a low Bluetooth Low Energy (BLE) reader equipped with a dry contact relay. The relay can be used to connect to and control a single device, e.g. a lock, a gate, etc. Please refer to the installation guide for power requirements and wiring instructions. The KIN D reader is not a NFC reader and it does not support Wiegand output. If you are looking for the Wiegand output reader then it is the KIN W reader which must be connected to an access control system. The KIN D is usually installed and configured by the installer of a Cansec registered partner.

Typical Electric Strike

KIN D wiring with strike

Typical Dry Contact Interface

KIN D wiring with devices

 

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