Frequently Asked Questions - KINDOO

KIN D

What is the KIN D reader?

KIN D is a low Bluetooth Low Energy (BLE) reader equipped with a dry contact relay. The relay can be…

KIN D is a low Bluetooth Low Energy (BLE) reader equipped with a dry contact relay. The relay can be used to connect to and control a single device, e.g. a lock, a gate, etc. Please refer to the installation guide for power requirements and wiring instructions. The KIN D reader is not a NFC reader and it does not support Wiegand output. If you are looking for the Wiegand output reader then it is the KIN W reader which must be connected to an access control system. The KIN D is usually installed and configured by the installer of a Cansec registered partner.

Typical Electric Strike

KIN D wiring with strike

Typical Dry Contact Interface

KIN D wiring with devices

 

So what’s cool about the KIN D?

KIN D can be used in place of a simple access control system. The Kindoo application stores information in the…

KIN D can be used in place of a simple access control system. The Kindoo application stores information in the Kindoo cloud server, and as such all managements and authorizations can be done in the Kindoo application and the information is propagated and applied from the Kindoo server to all other authorized phones only when the Kindoo application is launched from those phones. This is convenient in some situations. For example, at anytime and anywhere you can authorize certain users to access your devices, e.g. lock or gate, by sending email invitations. Those users can just download the Kindoo application and use it to access the device. When done, you can just revoke those users at any time and those users can be reused without having to purchase more users.

How do I manage the KIN D reader?

Normally the installer configures and manages the KIN D reader via the Kindoo application installed on a smartphone. After the…

Normally the installer configures and manages the KIN D reader via the Kindoo application installed on a smartphone. After the setup is done, the installer then transfers the administrative role over to the end user, e.g. superintendent or manager.

How does the phone or the Kindoo application communicate with the KIN D reader?

The Kindoo application uses Bluetooth Low Energy signal through the phone to communicate with the KIN D reader. It’s the…

The Kindoo application uses Bluetooth Low Energy signal through the phone to communicate with the KIN D reader. It’s the Kindoo application that communicates with the KIN D reader but not the phone itself. The application communicates with the Kindoo server via internet connection and relays the commands to be executed to the KIN W. As such the smartphone is required to have internet connection for it to work.KIN D User web

Does the KIN D reader require internet access for it to work?

The KIN D itself does not require internet access at all since it’s hard wired to a device and communicates…

The KIN D itself does not require internet access at all since it’s hard wired to a device and communicates with smartphones via BLE signal. However, since the KIN D is hooked up to a device, e.g. a lock or a gate, etc, the smartphone requires internet access to verify with the Kindoo server for any interaction with the device. The verification can be related to checking if you are authorized to interact with the device and at which time, etc.

KIN D User web

Do I have to purchase the Kindoo application?

No purchase is necessary. It can be freely downloaded from the application stores of the phones. The Kindoo application can…

No purchase is necessary. It can be freely downloaded from the application stores of the phones. The Kindoo application can be used to gain access to certain devices hooked up to the KIN D readers, therefore the number of users who use the Kindoo application must be purchased from within the Kindoo application. This number of users can be understood as number of slots. The purchase can only be carried out by the system administrator.

How do I purchase KIN D users and is there a minimum number of users required?

Only the system administrator can make a purchase through the Kindoo application, and a credit card is required to be…

Only the system administrator can make a purchase through the Kindoo application, and a credit card is required to be entered in the application. There are two options, permanent-user or monthly-user subscription. Both options require a minimum number of 5 users when ordered and an increment of 5 users thereafter.

During the site creation I am prompted for type W or type D, which one should I select?

If you have a KIN D then please select type D and type W otherwise.

If you have a KIN D then please select type D and type W otherwise.

I cannot scan for any KIN D reader and got an error message “We could not find a KIN that you are allowed to manage”. What should I do?

From your phone, please ensure that Bluetooth is enabled and the phone has an active internet connection. Place your phone…

From your phone, please ensure that Bluetooth is enabled and the phone has an active internet connection. Place your phone close to the KIN D reader while scanning. If the KIN D has already been allocated to a site to which you are not authorized then you will get that error message. If you are still not able to scan it, please verify that it is correctly installed and powered on. Also, if you have a KIN W and not a KIN D then that error message will also appear. See KIN W section for more information.

How do I use the Kindoo application to gain access to my devices?

Once the system administrator has purchased user slots, he will then assign you, via email invitation, a user slot and…

Once the system administrator has purchased user slots, he will then assign you, via email invitation, a user slot and authorize you to access certain devices. You just have to login to the application using your email address and password. Next, leave the application run in the foreground and it will emit a BLE signal to the KIN D reader which in turn controls your device. It does not work if the application running in the background and if there is no internet connection from your phone.

Can the KIN D user be revoked at any time?

Yes, users can be individually revoked.

Yes, users can be individually revoked.

If I revoke a user that has the phone turned off or no internet connection, what happens?

The next time that user launches the application it will check in with the Kindoo server and the user will…

The next time that user launches the application it will check in with the Kindoo server and the user will be revoked.

Can the revoked user still use the application and gain access to my device?

No. Once revoked, that user cannot use the application to gain access to your device.

No. Once revoked, that user cannot use the application to gain access to your device.

Can I reuse the slot of the revoked user?

Yes. Any revoked user can be reused and reassigned to a different user.

Yes. Any revoked user can be reused and reassigned to a different user.

Can I login to the Kindoo application from another phone and use it?

Unfortunately no. You will be prompted to activate the new phone upon login and the old phone will be deactivated…

Unfortunately no. You will be prompted to activate the new phone upon login and the old phone will be deactivated automatically.

I upgraded my phone. What should I do?

Please logout from the Kindoo application in the old phone and login to the Kindoo application in the new phone…

Please logout from the Kindoo application in the old phone and login to the Kindoo application in the new phone using the same email address and password. You will be prompted to activate the new phone upon login and the old phone will be deactivated automatically.